COMPLAINTS POLICY

Complaints Policy for Manifest with Claire

Effective Date: 02/01/2025
Manifest with Claire Ltd.
Website: www.manifestwithclaire.com
Email: [email protected]

At Manifest with Claire Ltd., we are committed to providing high-quality services and products to help you on your transformation journey. However, if you are dissatisfied with any aspect of our services, we encourage you to share your concerns so we can address them promptly and fairly.

1. Purpose of the Complaints Policy

This policy outlines how you can raise concerns or complaints, how we handle them, and the steps we take to resolve issues in a timely and respectful manner.

2. How to Submit a Complaint

If you have a complaint, please contact us via one of the following methods:

• Email: Send your complaint to [[email protected]].
• Contact Form: Use the contact form on our website at [www.manifestwithclaire.com/contact].

Include the Following Details:

• Your full name and contact details (email and/or phone number).
• A clear description of the issue or concern.
• Relevant dates, times, or evidence (e.g., order numbers, receipts, screenshots).
• Any actions you would like us to consider to resolve the issue.

3. What to Expect After Submitting a Complaint

3.1. Acknowledgment

• We will acknowledge receipt of your complaint within 2 business days of receiving it.

3.2. Investigation

• We aim to investigate and resolve complaints within 10 business days.
• If additional time is needed, we will inform you and provide regular updates.

3.3. Resolution

• Once we have reviewed your complaint, we will contact you with:
  • A summary of our findings.
  • Steps we will take to resolve the issue.
  • Any applicable remedies (e.g., replacement products, refunds, or other solutions).

4. Escalating a Complaint

If you are not satisfied with our initial response, you may request that your complaint be escalated by replying to our email or contacting us again.

• Escalated complaints will be reviewed by a senior team member or manager, who will respond within 5 business days.

5. Your Responsibilities

To ensure your complaint is handled effectively, we ask that you:

• Provide accurate and detailed information.
• Communicate respectfully and professionally.
• Allow us time to investigate and resolve the issue.

6. Special Circumstances

For issues involving external providers (e.g., Kajabi payments or third-party tools), we will liaise with the relevant party to assist in resolving the matter, but resolution times may vary based on their policies.

7. Confidentiality

All complaints will be handled confidentially. Your personal information will only be used to investigate and resolve your complaint in line with our Privacy Policy.

8. Contact Us

If you have any further questions about this policy or wish to submit a complaint, please contact us at:
Email: [email protected]
Website: www.manifestwithclaire.com